CSUSB named ‘Model of Efficiency’ by University Business magazine


Cal State San Bernardino has been named a “Model of Efficiency” by University Business: Solutions for Higher Education Management magazine for adapting its scholarship application process to a completely software-based process from paper – improving efficiency, speeding up response times and more than doubling the number of students applying for scholarships.

FinAid_IMG_feat_4192The Models of Efficiency program, which is sponsored by Higher One, a leading solutions provider for higher education business processes, recognizes innovative approaches for streamlining higher education operations through improvements in technology or business processes. The latest honorees are featured in the July/August issue of University Business.

“Efficient business operations translate into better experiences for students and administrators alike, and the Models of Efficiency program aims to encourage schools to prioritize service,” says Tim Goral, editor-in-chief of University Business. “California State University, San Bernardino is a prime example of an institution that saw positive results from improving student services.”

In addition to Cal State San Bernardino, the summer 2012 honorees include: Iowa State University; Old Dominion University; Northeast Wisconsin Technical College; Texas A&M Health Science Center; Embry-Riddle Aeronautical University, Worldwide Campus; Northern Arizona University; and Western Washington University, which was honored twice for two different departments.

“It’s a very rewarding experience to partner with University Business in recognizing efficiency on campuses across the country,” says Mark Volchek, CEO of Higher One, the program’s sponsor. “The creativity, tenacity and determination demonstrated by these Models of Efficiency are inspiring to other schools and to us at Higher One, as we continue to streamline costs in campus business offices to provide more value to students.”

Lorraine Frost, the interim vice president for CSUSB Information Resources and Technology, said the paperless process has been beneficial to the university’s students.

“Cal State San Bernardino students have benefited greatly from our new online paperless scholarship application process. Students can track the status of their application, the university reviews the applications in a much timelier manner and awards are granted earlier,” Frost says. “We have been very pleased with the overall success of our project.”
In addition to significantly reducing the amount of time and resources required to process scholarship applications, the new system has resulted in a 103 percent increase in the number of applications received over the last two years, and has resulted in a broader and more competitive applicant pool, says Louise Jones, CSUSB’s financial aid department’s scholarship coordinator.

Scholarships are also now being awarded in April; four months sooner than in previous years, “allowing us to be more competitive with other universities in our recruitment efforts,” says Jones.

Full descriptions of honorees’ projects, as well as those of past rounds and application information for upcoming rounds, can be found at the University Business website.

About University Business

University Business is the most widely received, most regularly read publication for higher education leaders at two- and four-year colleges and universities nationwide. UB covers higher education technology, news, finance, policy, profiles and more across print, digital and in-person event platforms.

About Higher One

Higher One Holdings Inc. (NYSE: ONE) is a leading company focused on helping college business offices manage operations and providing enhanced service to students. Through a full array of services from refunds, payments, electronic billing, payment plans and more. Higher One works closely with colleges and universities to ensure students receive Financial Aid refunds quickly, can pay tuition and bills online, make on-campus and community purchases and learn the basics of financial management.

Higher One provides its services to approximately 6.2 million students at distinguished public and private higher education institutions nationwide. More information can be found at the Higher One website.

About California State University, San Bernardino

California State University, San Bernardino is a vital public comprehensive university serving the San Bernardino and Riverside counties of Southern California.  Founded in 1965, the university offers more than 70 traditional baccalaureate and master’s degree programs and education credential and certificate programs, as well as one of the first doctorate programs in the California State University system. Every program that is eligible has earned national accreditation. CSUSB serves more than 20,000 students each year and graduates about 4,000 students annually. The campus reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. For more information, visit csusb.edu.

For more information on Cal State San Bernardino, contact the university’s Office of Public Affairs at (909) 537-5007 and visit news.csusb.edu.

For more information on University Business magazine, contact Tara Honyotski at (203) 663-0109 or by e-mail at thonyotski@promediagrp.com.