On average, 300 additional applications were initiated but never completed. Those were lost opportunities, in part due to the arduous application process, says Louise Jones, financial aid adviser and scholarship coordinator.
But a streamlined electronic process instituted in 2009 has resulted in a 103 percent increase in number of applications received over the last two years. That made CSUSB a “Model of Efficiency” honoree by the magazine.
The article was posted online in the University Business July/August 2012 edition.
Read the complete article at “Information Resources & Technology Financial Aid Office at California State University, San Bernardino.”